Our insurance provider, Balens Limited, often encounters clients who jeopardise their claims by attempting to appease injured, difficult, or angry students through actions such as providing refunds, purchasing remedies, paying medical expenses, or offering free classes. We strongly advise against this, as it could potentially invalidate your insurance coverage. Instead, we encourage you to reach out to your insurance provider first, as they will provide guidance and support in handling these situations.
For those with Balens insurance through YAP membership
It is important to note that it is a requirement of your insurance policy to notify Balens of any incident that may potentially lead to a claim. The sooner you inform them, the quicker they can assist you in managing the situation and provide advice to help prevent it from escalating into a claim against you.
I have an insurance claim what do I do?