If you are an existing member with insurance and you have misplaced your documents; you can request them to be re-sent from your profile dashboard.
IMPORTANT NOTE: When requesting documents to be re-sent, you must use the email address connected to your YAP account rather than a new or alternate email address. Our system uses your email as a unique identifier and without this, will not be able to send the appropriate documents.
If you have recently renewed, please keep in mind that a member of our team must manually update your account and send out up-to-date documents. Due to this, your documents won't be sent out immediately after payment. We aim to send your updated insurance documents out via email by the end of business on the day that you pay.
Please be assured that if payment has been made, and you are eligible for the insurance, then you are on cover and your documents will start on your payment date.
If you have just signed up please refer to the following article: